Política de envío

Shipping Policy for Soléa

Welcome to Soléa's Shipping Policy

Thank you for shopping with us. Below, you'll find information about our shipping practices, including how we ensure compliance with local, state, and federal regulations to provide you with a seamless shopping experience.

1. General Shipping Information:

  • Shipping Area: We ship products across the United States, including Alaska and Hawaii. International shipping options are currently not available.
  • Shipping Carriers: We partner with major carriers including USPS, UPS, DHL and FedEx to offer a range of shipping options. Carrier availability may vary depending on the shipping destination.
  • Processing Time: Orders are typically processed within 1-2 business days. Custom or made-to-order items may require additional processing time, as detailed on the product page.

2. Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of the order. You can view an estimate at checkout before completing your purchase.

3. Delivery Times:

Delivery times vary based on the selected shipping method and destination. Estimated delivery times will be provided at checkout.

4. Local Laws and Compliance:

Our shipping practices are designed to comply with the laws and regulations of Seattle, WA, the state of Washington, and the United States, including:

  • Compliance with the Interstate Commerce Commission.
  • Adherence to the Federal Trade Commission (FTC) regulations regarding e-commerce and online sales.
  • Following state-specific regulations as outlined by the Washington State Department of Commerce.

5. Sales Tax:

We collect sales tax on orders shipped to Washington state addresses, as required by law. The tax rate is calculated based on the shipping address and includes all applicable state and local taxes.

6. Customs and Import Taxes:

For orders shipped outside the state of Washington, customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

7. Shipping Restrictions:

Due to state and federal regulations, certain products may not be available for shipping to specific locations. Restricted items are noted on the product page.

8. Damaged or Lost Orders:

If your order is lost in transit or arrives damaged, please contact us immediately. We will work with you and the carrier to resolve the issue as quickly as possible.

9. Changes to Shipping Policy:

Soléa reserves the right to modify this shipping policy at any time. We encourage you to review it frequently to stay informed of any changes.

Contact Us:

For additional information or if you have any questions about our shipping policy, please contact us at info@soleabrand.com or 253-204-9695.